Amplitude Support: Zendesk Customer Portal

  • Updated

This article will cover instructions on how to sign up and use Zendesk’s customer portal for viewing your Amplitude support requests.

The Zendesk Customer Portal

The Zendesk Customer Portal is an easy way for you to view and manage all the requests you make to Amplitude Support. It also allows you to see the requests you were cc'ed on. Instead of trying to find your requests in your email inbox, you can go directly to our Help Center to see all your requests in one place. You can also see the status of your request and reply to the request all in the same section.

Sign up for a Zendesk Customer Portal account

There are two different paths:

  • If you have never written to us before, you can create an account on our Help Center.

  • If you've ever written to Amplitude Support before, Zendesk has automatically created an account for you. You will just need to set a password.

NOTE: This account is not the same as your Amplitude account. It is a separate account through Zendesk. Please create this separate account using the same email address used to log into Amplitude.  

First-time Support user

If this is the first time you're reaching out to Amplitude Support, you can create an account to access our customer portal by signing up on our Help Center. 

  1. Go to the Amplitude Help Center and click Sign In, in the upper right hand corner.
  2. Click Sign Up in the modal that appears.
    click
  3. Enter your name and email address—the same one you use to access your Amplitude account—in the appropriate fields. Then click Sign up.
    Screen
  4. You will get a prompt to check your email. Check your email and click on the link to create a password, then follow the instructions to confirm it.

Returning Support user

If you've written to Amplitude Support before, your account already exists. You will need to set a password in order to log into the customer portal. 

  1. Go to the Amplitude Help Center and click Sign In, in the upper right hand corner.
  2. Click Get a password in the modal that appears.
    reset
  3. Enter the email address you used when you wrote to Amplitude Support previously:
    Screen
  4. Check your email and click on the link to create a password. Then follow the instructions to confirm it.

View your support requests

Once you are logged into the Help Center, you can access the customer portal to view your support requests.

NOTE: Please make sure you are using the same email address used to create Support Requests as your login.  

  1. Click on your name on the top right-hand corner. From the dropdown, select My Activities. The customer portal will open.

Screen

  1. You'll see all your requests, and requests you are cc’ed on. Click on any request to open the ticket.
    Screen

    You can reply, cc other emails or mark the request as solved.