Reaching out to Amplitude Support

Our Support team prides itself in enhancing your experience using Amplitude through timely, expert advice. Our customers love working with us as proven through our 95% customer satisfaction rating which exceeds our industry benchmark. 

This article will focus on how to partner with our support team by answering:

• What does Amplitude Support help with?
• How do I contact Amplitude Support?
• What kind of Support can I expect?

What does Amplitude Support help with?

Our Support team members are the Amplitude product experts. You can expect us to provide guidance on:

• Amplitude best practices
• FAQs
• Troubleshooting unexpected errors
• Helping understand any Help Center or developer articles
• Escalating product bugs to the Amplitude engineering team

For questions regarding your plan, billing, new features, or feature requests - please reach out to your Customer Success Manager or our Sales team. We also have status.amplitude.com to stay updated on our systems operations.

How do I contact Amplitude Support?

First, check our status page for any proactive updates on any known issues: status.amplitude.com. If nothing is mentioned, please reach out to Support.

There are 2 main ways to contact Support:

1. Fill out the support form at support.amplitude.com
2. File a ticket within the product under the Help icon in the left panel available on every page

Both of these methods will collect helpful information from you, so that our Support team can reduce resolution time.

What kind of Support can I expect?

We continuously work on updating our self-service and educational content, as well as providing timely responses through our Support team.