Our Support team prides itself in enhancing your experience using Amplitude through timely, expert advice. Our customers love working with us as proven through our 97% customer satisfaction rating which exceeds our industry benchmark.
This article will focus on how to partner with our support team by answering:
- What does Amplitude Support help with?
- How do I contact Amplitude Support?
- What kind of Support can I expect?
What does Amplitude Support help with?
Our Support team members are the Amplitude product experts. You can expect us to provide guidance on:
- Amplitude best practices
- FAQs
- Troubleshooting unexpected errors
- Helping understand any Help Center or developer articles
- Escalating product bugs to the Amplitude engineering team
For questions regarding your plan, billing, new features, or feature requests - please reach out to your Customer Success Manager or our Sales team. We also have status.amplitude.com to stay updated on our systems operations.
How do I contact Amplitude Support?
First, check our status page for any proactive updates on any known issues: status.amplitude.com. If nothing is mentioned, please reach out to Support.
For Enterprise, Growth, and Scholarship users there are 3 main ways to contact Support:
- File a ticket within the product under the Help (?) icon in the bottom right of Amplitude
- Fill out the support form at support.amplitude.com
- Engage with the Amplitude Community at community.amplitude.com - our Support team helps moderate and answer content in this forum
The first 2 methods will collect helpful information from you so that our Support team can reduce resolution time.
Starter users should engage with the Amplitude Community for their product questions.
What kind of support can I expect?
We continuously work on updating our self-service and educational content, as well as providing timely responses through our Support team.
| Plan Type | Support Availability | Educational Content |
|---|---|---|
| Enterprise |
9am - 6pm local support across all time zones Fastest SLA - 1 business day 1st response time |
Online tutorials and videos Access to Amplitude best practice webinars North Star, Engagement, Retention playbooks, and product guides Access to help.amplitude.com |
| Growth | 9am - 6pm local support across all time zones | Online tutorials and videos
Access to Amplitude best practice webinars North Star, Engagement, and Retention playbooks Access to help.amplitude.com |
| Scholarship | 9am - 6pm local support across all time zones | Access to Amplitude best practice webinars
North Star, Engagement, and Retention playbooks Access to help.amplitude.com |