This article will provide guidance for times when you may be unable to log into Amplitude.
I can’t log into Amplitude
When I try to access Amplitude or log in, I see an error page. How can I resolve this?
- Make sure the password you are using to log in is correct.
- Are you experiencing the same behavior in another browser or in incognito mode? If not, try clearing your browser's cookies and cache.
- Is the browser version up to date? If not, try updating your browser.
- Running any ad blockers or VPNs can lead to Amplitude behaving in unexpected ways. In this case, putting Amplitude on your allowed list would help.
If these tips don’t fix the problem, feel free to reach out to the Amplitude support team. Please remember to include the browser you’re using, as well as its version, in your request.