In some cases, when customers try to access Amplitude or log in, they see this error page:
If you're experiencing this, there are several simple steps you can take to resolve it:
- Make sure the password you're using to log in is correct.
- See if you're experiencing the same behavior in another browser, or in incognito mode. If not, try clearing your browser's cookies and cache.
- Check that the browser version is up to date. If it isn't, try updating your browser.
- Running ad blockers (e.g. uBlock) or VPNs can cause Amplitude to behave in unexpected ways. If you're using any of these apps, try adding Amplitude to its allowed list.
If these tips don’t fix the problem, reach out to the Amplitude support team. Please remember to include the browser you’re using, as well as its version, in your request.