Submit a request

This can be found in Settings -> General -> Org ID

Enter the time zone that best aligns with your location.

Scholarship and Starter users on our free plan have limited access to 1:1 Support. Please see our Support policy page for more information: https://help.amplitude.com/hc/en-us/articles/15168366814491. Amplitude Support can help with the following topics from our free customers:

Which of the following service/administrative task do you need help from the Support team?

We appreciate your help! We won't be able to send you an individual response, but we'll investigate your report and use the information you provide to improve Amplitude. Please note that the Support ticket will automatically close out once the issue has been logged. Thank you for helping improve Amplitude by giving us feedback about any problems you're having.

We appreciate your help! If the critical issue is tied to a p0, we'll make sure you are looped into any communication regarding the p0. You can also check our Status page at status.amplitude.com. If the issue is not related to a p0, we probably won't be able to send you an individual response, but we'll investigate your report and use the information you provide to improve Google Chrome. In that case, please note that the Support ticket will automatically close out once the issue has been logged. Thank you for giving us feedback about any problems you're having.

Please select the Amplitude Product in which your inquiry falls under. Definitions for Products can be found here: https://amplitude.com/digital-analytics-platform

Please enter the Project ID that this request is associated with. You may only enter ONE Project ID at a time. Please submit another request if you need help with another project too.

The Amplitude Support is not the best team to assist with any Scholarship/Starter plan related questions or sales inquiries. It is recommended that you directly reach out to our Sales team at global-sdr@amplitude.com or Scholarship team at scholarship@amplitude.com. Please provide them with your company's location region so the inquiry can be processed quicker. For more information, see: https://help.amplitude.com/hc/en-us/articles/15168366814491#h_01GYTKCC76TEJ599GZSRJVGZRN

Please make sure you are writing in with the email address that you think you used to create an Amplitude account/org/profile etc. We will do our best to map your email address with an existing account.

Please note that we need an Admin's approval before we can execute this change. If you are not an Admin of the organization, please CC an Admin in your reply. Another important note is that if you have SSO enabled in your organization, you have to turn this off before the migration. You will have to set up the SSO again after the migration. Please read more here:

The Security and Legal team has been working on building an easy to access site for all of our customers regarding any trust and safety content. Please allow me to redirect you to this site instead: https://trust.amplitude.com/ Another option to review some of our security information is through our Whistic Trust Profile. Please access the portal here to complete your due diligence: https://console.whistic.com/v2/request-profile/e2d7bfd0-bfc4-4314-9e02-e35d1c4aa325/9b53515d-df65-4aac-872c-9cb50d1cc5c5

- You must use your email address that exists in the Team Members page. - You must be an Admin of your organization in order to submit this request. If there are no Admins with your organization anymore, please state that in the Description section. We will still continue to action your request provided that your email address exists in the Team Members page. --- If you are a Growth or Enterprise customer, please reach out to your CSM and Account Manager first.

Amplitude Support team will action these org deletion requests on the first Monday of each month (the following Tuesday if Monday is a holiday). All requests sent before 9am PT on the first Monday of each month will be included in the batch. For example, all requests submitted before 9am PT Monday Feb 6 will be fulfilled in the Monday Feb 6 batch. When the request has been processed, you will automatically receive an email from the Support team that the org is submitted for deletion. After org deletion requests are actioned, it takes up to 2 weeks for the orgs to be fully deleted.

Amplitude Support team will action these org requests on the first Monday of each month (the following Tuesday if Monday is a holiday). All requests sent before 9am PT on the first Monday of each month will be included in the batch. For example, all requests submitted before 9am PT Monday Feb 6 will be fulfilled in the Monday Feb 6 batch. When the request has been processed, you will automatically receive an email from the Support team that the org name/url has changed. Please note that you will need to update your saved links to the new org url if you requested to change your org url.

This is regarding to using the old user properties after a user merge. See HC article for more information: https://help.amplitude.com/hc/en-us/articles/115003135607-Track-unique-users-in-Amplitude#h_79012f18-3d1c-41d4-a001-eb09ef036375

Please note again that this will only remove location properties for events moving forward. See HC article for more information:

What is the new org name that you would like to change to?

What is the new org url that you would like to change to? Only lowercase alphabet, numbers, and dashes are accepted. Min length of 2 and max length of 24. Please provide a couple of url options in the event that your first choice is already taken.

Provide the URL of the chart in question to reduce resolution time.

If there is anything missing on https://trust.amplitude.com/ or Whistic, please let us know below.

Please write a summary of your issue with links to charts, sources, destinations, etc. Please also share when the issue started to occur and whether other colleagues are experiencing this issue.

While it is best for you to reach out to the right teams directly, should you continue filling out this form, we will auto cc the respective teams. Please provide as much context to your request including Org ID. Please also provide your company's location region.

Please share context behind restoring the aforementioned Project ID.

Please share context behind rotating/changing the Secret Key of the aforementioned Project ID.

Please share context behind changing the email domain of users in the aforementioned Org ID. Please make sure you share 1. Your Org ID 2. Old Domain 3. New Domain

We're sorry to see you go! We would love to hear from you on why you are deleting your organization and any feedback you may have.

Please share context behind changing the org url or name.

Please share reasoning to disabling location properties in your project and any other notes.

If the user property you would like to override is not listed in the options above, please list the user properties you would like to keep the oldest value in the Description box below. Please make sure the raw syntax format is used.

Enter the details of your request or follow the Description details above.

Step by step instructions to recreate the issue or a minimal code example. Please include both current and expected behavior.

Short description of error output produced or example payload describing the issue. E.g. error log in console or terminal, payload from your instrumentation. For longer logs please upload an attachment.

The specific area of the product causing the issue.

The version of the Amplitude Event Explorer extension.

The version of the Ampli CLI. Run `ampli --version` or check your projects `package.json` for `@amplitude/ampli`. E.g. 1.31.2

The contents of the `ampli.json` from your project. Usually in the top-level directory.

Platform of the Amplitude SDK used in instrumentation.

The Amplitude SDK package used in your projects `package.json` or `script` tag.

The Amplitude SDK package used in your projects `build.gradle`

The Amplitude SDK package used in your `Podfile`, `Package.swift`, or `Cartfile`

The Amplitude SDK package used in your projects `package.json`

The Amplitude SDK package used in your project. This is set in `package.json`.

The semantic version of the SDK. e.g. "1.2.3", "2.0.1", etc.

The `Target Platform` in the GTM `Container Settings`.

The name of the Amplitude tag template.

The `Version` of the Amplitude Tag Template used. It is a short hashcode.

The web browser used that experienced the issue. Including the version in the request description will help us debug the issue faster.

The version of the web browser you are using. E.g. Chrome 111.0.5563.64, Safari 16.0, FireFox 110.0.1, etc. E.g. Chrome: chrome://settings/help, Safari: Menu -> "About Safari", FireFox: Menu -> About Firefox"

Any browser extensions that might affect SDK functionality. Please include ad-blockers, proxies, custom dns, etc.

The version of Gradle used in your project. Defined in `gradle/wrapper/gradle-wrapper.properties`. E.g. `distributionUrl=https\://services.gradle.org/distributions/gradle-6.0-all.zip`

Version of kotlin-gradle-plugin used in your project. This is set in `build.gradle`. E.g. "org.jetbrains.kotlin:kotlin-gradle-plugin:1.7.10"

The `compileSdkVersion` set for your project. This is set in `build.gradle`. e.g. "compileSdkVersion 28"

The development language used for your project code.

The IDE used for development. e.g VSCode, WebStorm, XCode, etc. Providing a IDE version in your request description will help us debug faster.

The device used that experienced the issue. E.g. Pixel 7, iPhone 14, Nexus 5 Emulator, etc.

The operating system of the device that experienced the issue. E.g. OSX, Windows, Linux, iOS, Android, etc.

The version of the operating system that experienced the issue. E.g. OSX 12.6, Windows 11 22H2, Linux, iOS 16.3.1, Android 13, etc.

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