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Expect to hear back from our team in 1-2 business days depending on your paid Amplitude plan. For urgent issues, please also visit our status page at status.amplitude.com.

Provide the URL of the chart in question to reduce resolution time.

Enter the details of your request. Providing expected behavior along with observed behavior will help us troubleshoot.

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Please select the Amplitude Product in which your inquiry falls under. Definitions for Products can be found here: https://amplitude.com/digital-analytics-platform

The specific area of the product causing the issue.

The version of the Amplitude Event Explorer extension.

The version of the Ampli CLI. Run `ampli --version` or check your projects `package.json` for `@amplitude/ampli`. E.g. 1.31.2

The contents of the `ampli.json` from your project. Usually in the top-level directory.

Platform of the Amplitude SDK used in instrumentation.

The Amplitude SDK package used in your projects `package.json` or `script` tag.

The Amplitude SDK package used in your projects `build.gradle`

The Amplitude SDK package used in your `Podfile`, `Package.swift`, or `Cartfile`

The Amplitude SDK package used in your projects `package.json`

The Amplitude SDK package used in your project. This is set in `package.json`.

The semantic version of the SDK. e.g. "1.2.3", "2.0.1", etc.

The `Target Platform` in the GTM `Container Settings`.

The name of the Amplitude tag template.

The `Version` of the Amplitude Tag Template used. It is a short hashcode.

The web browser used that experienced the issue. Including the version in the request description will help us debug the issue faster.

The version of the web browser you are using. E.g. Chrome 111.0.5563.64, Safari 16.0, FireFox 110.0.1, etc. E.g. Chrome: chrome://settings/help, Safari: Menu -> "About Safari", FireFox: Menu -> About Firefox"

Any browser extensions that might affect SDK functionality. Please include ad-blockers, proxies, custom dns, etc.

The version of Gradle used in your project. Defined in `gradle/wrapper/gradle-wrapper.properties`. E.g. `distributionUrl=https\://services.gradle.org/distributions/gradle-6.0-all.zip`

Version of kotlin-gradle-plugin used in your project. This is set in `build.gradle`. E.g. "org.jetbrains.kotlin:kotlin-gradle-plugin:1.7.10"

The `compileSdkVersion` set for your project. This is set in `build.gradle`. e.g. "compileSdkVersion 28"

The development language used for your project code.

The IDE used for development. e.g VSCode, WebStorm, XCode, etc. Providing a IDE version in your request description will help us debug faster.

The device used that experienced the issue. E.g. Pixel 7, iPhone 14, Nexus 5 Emulator, etc.

The operating system of the device that experienced the issue. E.g. OSX, Windows, Linux, iOS, Android, etc.

The version of the operating system that experienced the issue. E.g. OSX 12.6, Windows 11 22H2, Linux, iOS 16.3.1, Android 13, etc.

Short description of error output produced. E.g. error log in console or terminal. For longer logs please upload an attachment.

Step by step instructions to recreate the issue or a minimal code example. Please include both current and expected behavior.

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